Admin Assistant

About the Role:

 

As an Administrative Assistant at Northwest Community Group Inc., you will play a vital role in supporting our organisation's day-to-day operations. You will be the first point of contact for individuals seeking assistance, providing information, booking appointments, and managing administrative tasks.

Key Responsibilities:

Phone and Email Management:

• Answer incoming calls, assess the needs of callers, and provide appropriate information or assistance.

• Book appointments for individuals requiring shelter or other services.

• Monitor and respond to emails in a timely manner.

• Take accurate messages and forward them to the appropriate staff members.

 

Administrative Tasks:

• Maintain accurate and up-to-date records of client interactions, appointments, and referrals.

• Help with rostering of volunteers for mobile outreach and BBQ events to ensure attendance.

 

Client Support:

• Provide basic support to clients, such as answering questions and providing information.

• Maintain a positive and empathetic approach to all interactions with clients.

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Teamwork and Collaboration:

• Work collaboratively with the outreach team and other staff members to ensure efficient and effective service delivery.

• Contribute to a positive and supportive team environment.

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​Qualifications and Skills:

• Strong interpersonal and communication skills, both verbal and written.

• Excellent organizational and time management skills.

• Proficiency in computer skills, including Google Suite.

• Ability to multitask and prioritize tasks effectively.

• Strong attention to detail.

• Empathy and compassion for individuals experiencing homelessness.

• Able to be on call for at least 10 hours per week.

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To Apply:
Please submit your application to Paul (President) at paul@nwcg.org.au